The Airbnb community is built on the principles of inclusion, belonging, and respect, which includes welcoming and supporting people with disabilities in all offerings on our platform.
We demonstrate our commitment to the digital accessibility of our website and app in three core ways:
Hosts can highlight accessibility features of their listing and provide guests with critical information that enables guests to make informed decisions about whether a listing is suitable for them.
Accessibility features include options like step-free access to the home and various rooms, or a shower grab bar. Hosts that add accessibility features to their listing are required to upload at least one photo per feature, that are then manually reviewed by our team to meet our guidelines.
Guests have the option to filter search results by any combination of the accessibility features.
Hosts can highlight a variety of mobility, communication, and sensory related features of their listing that may enable the participation of guests with accessibility needs.
From the physical accessibility of the location, to whether sign language communication is an option, to whether guests can have a designated sight guide, these features communicate valuable information to guests that informs their booking decision. Similar to homes, guests can filter their search results by accessibility features to find a service or experience that works for them.
A host is required to accept a service animal (even if they don't allow pets), except for limited reasons. Learn more in our Accessibility Policy.
Airbnb’s community is built on the principles of inclusion and respect, and our Nondiscrimination Policy prohibits discrimination. Hosts cannot discriminate or reject a guest on the basis of their disability. Please report any kind of discrimination experienced on Airbnb.
We're continuing to work on making Airbnb more accessible. For any additional questions or concerns contact us to get in touch with a member of our team.