Ratings for homes

In addition to written reviews, star ratings are a way for guests to share feedback about a home.

Star-rating categories

Guests will rate homes in the following categories—so consider these when preparing for your next guest:

• Overall rating: How was it?
• Cleanliness: Did the home meet our standards? (It should be free of health hazards like mold and pests. It should also be free of extensive dust, pet dander, dirty dishes, etc.).
• Accuracy: Was it accurately represented with up-to-date photos and info? Was everything in good working condition?
• Check-in: Was it easy?
• Communication: Did the host respond to messages promptly?
• Location: Was the guest made aware of safety, transportation, points of interest, and special considerations like noise or other situations that might affect them?
• Value: Was it worth the price?

Positive or negative feedback

When a guest selects a positive rating (4 or 5) for a specific category, they’ll have the option to select what stood out to them. For example, for a 5-star Check-in, guests have the option to select things they enjoyed—like “Easy to find” or “Personal welcome.”

The same is true of negative ratings for a given category. Using Check-in as an example, guests will have options like, “Hard to locate” or “Unclear instructions.”

Want to improve your rating? Learn how to work towards more 5-star reviews.

Where guests can find your home’s rating

Once at least 3 guests rate your home, the average of their overall rating scores is shown near the home’s title in search results and on the listing. Average ratings for each category can be found alongside the reviews. Preview your listing to check things out.

Check your star ratings

How reviews are ordered

By default, reviews are ordered by relevance, which takes into consideration factors such as the reader's language and country of residence, among others. Find more about how reviews are ordered or sorted and how we strive to make reviews and ratings more fair and accurate.