How cancellations work for stays
On Airbnb, hosts can choose which cancellation policies to offer to guests, and guests can review them before booking.
- Free cancellation until 24 hours before check-in (time shown in the confirmation email).
- After that, cancel before check-in and get a full refund, minus the first night and service fee.
For a full refund, the guest must cancel at least 24 hours before the listing’s local check-in time (shown in the confirmation email).
If the guest cancels less than 24 hours before check-in, the first night and Airbnb service fee are non-refundable.
If the guest arrives and decides to leave early, the nightly rate for the nights not spent 24 hours after cancellation are fully refunded.
Note: Guests won’t get a refund of the Airbnb service fee if they’ve received 3 service fee refunds in the last 12 months or if the canceled reservation overlaps with an existing reservation.
Frequently asked questions
Do guests get a refund of the cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.
Can guests get a refund if the listing isn’t what was expected?
We’ll help guests find a new place to stay or issue a refund if the listing is inaccessible, unclean, unsafe, or if there’s an animal present that the host didn’t mention in the listing description. Learn more
Can guests get a full refund if the host can’t or won’t fix an issue?
Guests should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.
What if a guest needs to cancel because of an emergency?
We may be able to issue a refund if a guest has to cancel because of an emergency. Learn more
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.