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Popular articles
How do I cancel my reservation for a place to stay?
Before you finish canceling, we’ll show you how much money you’ll get back and why—it all depends on the cancellation policy for your place …
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How do I change my experience reservation?
You can add additional guests, choose a different date or time, or remove guests from an existing experience reservation. You’ll be able to …
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What happens if my host cancels my reservation?
If your reservation is canceled by your host, we'll automatically give you a full refund. You'll receive an email confirming the full refund…
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What payment methods does Airbnb accept?
We support different payment methods, which depend on the country your payment account is located in. In addition to major credit and debit …
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How do I edit, remove, or add a payment method?
If an existing payment method on your account is incorrect (ex: an expired credit card), you can update it or add a new payment method.
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When am I charged for a reservation?
Once the host accepts your request, or if you book a reservation with Instant Book, your payment method will be charged as soon as your rese…
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How does it work when Airbnb verifies your identity?
At Airbnb, we’re always working on making our community as secure as possible for everyone. That’s why, before booking a stay or experience,…
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What should I do if someone asks me to pay outside of the Airbnb website?
If you paid for your reservation outside of Airbnb (ex: a wire or bank transfer), you may have paid for a fraudulent reservation. To get hel…
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