How to control your privacy preferences

This guide explains how you can control and manage your privacy account settings and other ways in which you can contact us to exercise your privacy rights.

How to:

• access your data
• deactivate your account
• delete your account
• opt out of marketing communications
• opt out of Airbnb cookies
• opt out of data sharing with third parties
• opt out of the development and improvement of AI models
• update or correct information in your Airbnb account
• contact us to exercise your privacy rights
• designate an authorized agent
• exercise your rights as a non-user

If you have questions about your privacy, just send us an email at dpo@airbnb.com.

I. PRIVACY ACCOUNT SETTINGS

How to access your data

• You can see your information in your Airbnb account dashboard.
• To download a copy of your data:
  • Go to your Account > Privacy.
  • Submit a request, which may be subject to verification.
  • Come back to download your data file.
• In some instances, you can request a portable copy of your personal information. When you submit a request, you can select a structured, commonly-used, and machine-readable format.
• You may also be able to request that we transmit your information to another service provider, where technically feasible.

Find out more about understanding the contents of your access request or data file.

How to deactivate your account

When you deactivate your account, any current reservations (either as a host or as a guest) will be canceled, and the relevant cancellation policy will apply. You can reactivate your account by contacting us.

You can deactivate your account yourself through your account settings.

If you want to deactivate a listing instead of deactivating your account, learn how.

How to delete your account

Deleting your account closes it for good and this action can’t be undone. When you delete, we’ll erase your account and personal information, except for a few items we need to keep for safety or legal reasons. If you want to come back, you’ll need to create a new account.

You can delete your account by going to Account > Privacy.

How to opt out of marketing communications

You can change your marketing preferences at any time by either clicking the "unsubscribe" link at the bottom of any marketing email, or by logging in to your account and following these steps:

1. Go to Account > Account Settings > Notifications > Travel tips and offers.
2. Then deselect the marketing communications you'd like to stop receiving.

We’ll still send you important service updates, like booking confirmations, and respond to any inquiry from you regarding your account. To stop all messages (including service emails), you’ll need to deactivate or delete your account.

How to opt out of Airbnb cookies

• Lots of companies use cookies, us included. You may have the ability to modify your cookies in one of the following ways:
  • Visit the Help portion of your browser’s toolbar and disable cookies at the applicable browser setting.
  • If you are located in a jurisdiction where cookie banners are required, you can opt-in or opt-out of non-essential cookies using the banner prompt.
• For more information about cookies, see our Cookie Policy.

How to opt out of data sharing with third parties

Airbnb does not sell your personal information to third parties. However, we may share some data, like location or what you viewed, with authorized partners for advertising or analytics purposes.

• If you're located in the United States, you can opt out of data sharing with third parties, by following this link and pressing the button to opt out.
• If you're located in a jurisdiction where cookie banners are required, you can opt in or opt out of non-essential cookies using the banner.
• Note that if you are not logged in to your account, opting out of sharing may only affect the device or browser you are using and may not be saved after you close your browser session or log-in to your account.

How to opt-out of the development and improvement of AI models

If you do not want Airbnb to use your personal information to develop and improve AI models that power certain features on Airbnb, here's how you can set your preference (learn more):

1. Go to your Account > Privacy > Data privacy 
2. Select Help improve AI-powered features to turn data sharing off (the checkmark means on)

You may also email us at dpo@airbnb.com to object to our use of your personal information to develop and improve any AI models.

How to update or correct information in your Airbnb account

You can update your profile details in your account at any time.

• Edit your profile information by logging in to the personal information tab of your account.
• If you need any other personal data updated or corrected in your account, you will need to contact us.

Note that some personal data or information associated with your account may not be eligible for correction.

II. CONTACT US TO EXERCISE YOUR PRIVACY RIGHTS

Within the Your Rights section of the Privacy Policy, you will find further information about the privacy rights which may be available to you, depending on the country in which you are located.

How to contact us to exercise your privacy rights

You may contact us to exercise those privacy rights by:

• Emailing us at dpo@airbnb.com.
• Submitting your request via postal mail to the address provided in the Contact Us section of our Privacy Policy to the attention of Legal Privacy.
  • Include your country of residence and the subject: “Privacy Data Subject Right Request”
  • Provide us with your specific Airbnb ID ((the number at the end of the link for your profile) if you have it.

However, we may require you to confirm your identity before we can act on your request. As a part of this process, we may ask for a government-issued identification.

How to designate an authorized agent

You may also designate an authorized agent to make a request on your behalf. We may confirm that the agent is authorized to act on your behalf by requiring, for example:

• A valid power of attorney, or
• We must have proof that you gave the agent signed permission to submit the request on your behalf, either by:
  • The agent verifies your identity with us or
  • You directly confirm with us that you provided the authorized agent permission to submit the request.

How to exercise your rights as a non-user

If you don’t have an Airbnb account (i.e., you are a non-user), you can still make requests to us regarding your personal information by contacting us. Any request should include the following information:

• Your full name
• Your country of residence
• Address your communication to “Attn: Legal Privacy”
• Include the subject “Privacy Data Subject Right Request”

Note that we may need to confirm your identity before fulfilling your request, as described above.