Most hosts are not allowed to charge security deposits, either through our Resolution Center or outside the Airbnb platform. To address damage or accidents that happen during a stay, Airbnb offers top-to-bottom protection through AirCover for Hosts.
However, some hosts, including select software-connected hosts, may collect a security deposit off of the Airbnb platform. In these instances in which security deposits are permitted, they must be shown in the appropriate fee field so that it’s properly disclosed to guests.
Hotels may ask for a credit card at check-in to cover the cost of incidentals or a security deposit as part of their standard procedures, but this must be disclosed in the listing. The deposit, minus any charges, is usually released upon checkout. Acceptable forms of deposit or credit card holds vary by hotel policy.
If a guest, their invitee, or their pet causes damage during a home, service, or experience reservation, the host can request reimbursement from the guest through our Resolution Center. If Airbnb reviews the case and determines the guest is responsible, their payment method may be charged.