COVID-19 SAFETY

Elevated standards for every stay

EVOLVED STANDARDS

Safety is a shared responsibility

The safety of our community is a top priority. Airbnb hosts around the world are committing to our updated COVID-19 safety and cleaning processes to help give you peace of mind when you need to get away. This is a new evolution in Airbnb's safety standards, and we've asked all hosts* to commit to these new practices by November 20, 2020.

The safety of our community is a top priority. Airbnb hosts around the world are committing to our updated COVID-19 safety and cleaning processes to help give you peace of mind when you need to get away. This is a new evolution in Airbnb's safety standards, and we've asked all hosts* to commit to these new practices by November 20, 2020.

Mask wearing
Guests and hosts must wear masks when interacting.
Social distancing
Hosts and guests are required to maintain a social distance of six feet (two meters) or more—as recommended by global health organizations.
Enhanced cleaning
Hosts around the world are committing to our expert-backed, five-step enhanced cleaning process.

ENHANCED CLEANING

Comfort through cleanliness

We're asking hosts to commit to our five-step enhanced cleaning process that goes beyond basic cleaning to sanitize the entire listing. The expert-backed process is a vital step in helping to ensure the safety of our community.

We're asking hosts to commit to our five-step enhanced cleaning process that goes beyond basic cleaning to sanitize the entire listing. The expert-backed process is a vital step in helping to ensure the safety of our community.

NEARBY STAYS

Private space, away from crowds

Private homes. Contactless check-ins. Wide open outdoor spaces. Room to breathe. Find places to stay with the amenities that matter most to you when planning your next trip.

Private homes. Contactless check-ins. Wide open outdoor spaces. Room to breathe. Find places to stay with the amenities that matter most to you when planning your next trip.

Your questions answered

How do I know if a listing is following the new safety and cleaning guidelines?

Beginning November 20, all hosts (except in China) will be required to commit to our new COVID-19 safety and cleaning practices, otherwise their accounts may be subject to warnings, suspensions and, in some cases, removal from the Airbnb platform. You can always tell whether a host has committed to the five-step enhanced cleaning process - just look for a sparkle icon and “Enhanced Clean” at the top of a host’s listing page. Learn more about Airbnb Enhanced Clean.

All hosts and guests must also adhere to some essential COVID-19 safety practices recommended by the World Health Organization and US Center for Disease Control during their stay. This includes wearing a mask and social distancing when interacting with anyone who is not part of your reservation, such as your host. And, of course, we recommend to not host or travel if you’ve been exposed to or are exhibiting symptoms of COVID-19. Review our COVID-19 community health guidelines.

You can always reach out to a host with specific questions about their health and safety practices in the Airbnb app.

How do I change or cancel an existing reservation?

If you need to change or cancel your reservation, visit the Trips section of Airbnb's website or app for more details about your current cancellation options. We have created this resource to help guests navigate cancellation processes and policies. Guests who can’t travel due to COVID-19 with reservations booked on or before March 14, 2020 may be eligible for cancellations without charges. Learn more about our extenuating circumstances policy.

How can I learn more about Airbnb’s response to COVID-19 as a traveler?

Visit our COVID-19 resource center for travelers to discover articles and resources about travel restrictions, policies and more.

What COVID-19 policies have been created for Airbnb Experiences?

Airbnb Experiences are reopened in countries where relevant government rules allow. Guests and hosts are expected to uphold specific safety protocols for in-person experiences, including social-distancing, mask wearing, and staying home if you have been exposed to COVID-19 or are feeling ill. Learn more about our Experiences health and safety guidelines.

If you’d rather do the experience with only your group, you can consider a private booking. If you feel uncomfortable gathering in groups or if in-person experiences have not yet reopened in your market, check out our online experiences.

What kind of flexible booking options are available on Airbnb?

Cancellation policies are set by hosts, and vary between flexible, moderate, and strict, depending on the listing. You can find details about the cancellation policy of each place to stay on the main page of each listing. We’ve added a new search filter to make it easier for you to find places with flexible cancellation policies. Learn more about the new filter.

How can I learn more as a host?

Hosts can visit our COVID-19 resource center to discover articles and resources to help navigate hosting during the COVID-19 pandemic and beyond. Or visit our enhanced cleaning guide to learn more about the Airbnb's five-step enhanced cleaning process.

Beginning November 20, all hosts will be required to commit to our new COVID-19 safety and cleaning practices. By not attesting to the requirements by this date, your account may be subject to warnings, suspensions, and, in some cases, removal from Airbnb.

Other resources

COVID-19 community health guidelines

Global travel restrictions & advisories

Cancellation policies

Host resources